Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | nelspruit | COUNTRY | South Africa |
| TIME / DATE | 12:58 Wed 1 Feb | PERSON RESPONSIBLE | veronica |
| CUSTOMER | yolandanell | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | STILL PATHETIC SERVICE AFTER MULTIPLE COMPLAINTS |
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| After recieving 2years of very poor service from MTN I got fed up and logged a complaint on hellopeter. FINALLY I got a responce from them and they told me that they would send me a statement that I owe them nothing! 2 Weeks later, I STILL have not recieved this statement and I am still recieving calls from VERY RUDE operators saying that I owe them R400.!!! THIS IS PATHETIC!!! MTN HAS SWORN AT ME. FALSELY BILLED ME. THREATENED TO SUE ME. AND THE LIST GOES ON! THIS IS HONESTLY THE WORST SERVIVE EXPERIENCE I HAVE EVER RECIEVED FROM ANY COMPANY! PATHETIC! | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 11:25:11 | Fri 3 Feb 12 |
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Hello yolandanell, Thank you for your post. Please accept our apologies for the inconvenience experienced. We have tried calling you to get more information but without any luck. According to our records your account has been rectified and all is in order. We have left a contact number, please contact us so that we can resolve the matter. Regards Veronica |
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| CUSTOMER'S FEEDBACK | yolandanell | Time and Date | 20:54:43 | Fri 3 Feb 12 |
| Quite Impressed: I'm very pleased that I could actually speak to a person that actually knew what was going! Veronica was very friendly and helpful. Now I just hope I receive that long awaited statement! THANKS VERONICA FOR HANDLING MY COMPLAINT! I'll be waiting for your e-mail. | |||
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