Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | NO RESPONCE | COUNTRY | South Africa |
| TIME / DATE | 10:32 Mon 16 Jan | PERSON RESPONSIBLE | SOMAYYA |
| CUSTOMER | antnov | View all reports by user |
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 4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | REQ:79877 |
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| Good Day,Thank u for your responce Somayya, but i am still awaiting feedback.Somayya no one has called me yet.I called the call centre and spoke to a team leaders Sol & Regina on the 09.10.11/01.2011 to contact me,im still awaiting the call.Only ppl phoning me MBD Attorneys.I find this pathetic that i have to beg for feedback on a problem that MTN has created not only for me but for urselfs.I feel a fool xplaining this to every agent must be ovr 50ppl by now & no one knows what to say.PLZ PLZ phone me or give me a no where i can call you on or whoever is suppose to be helping me so that this matter can be solved & get to an end.Im fedup,tired &dont have time really!!!! PLZ my no is 0836946571.From here i guess the nxt step would have to be the ombuds man as no man is hearing my plead at MTN | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:43:52 | Tue 17 Jan 12 |
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Hello antnov, Thank you for your post. Please accept our apologies for the delay experienced. We have referred the matter to our credit management team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter. We apologize for the inconvenience. Regards Zaheed |
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| CUSTOMER'S FEEDBACK | antnov | Time and Date | 10:47:15 | Fri 27 Jan 12 |
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Over the Moon:
Good Day I would like to thank everyone at MTN that made things happen! My issues were sorted and i really do apreciate. I was evens able to take a new contract with you guys Kind Regards & many tnx Anthea |
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Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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