Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | BOARDWALK RICHARDS BAY | COUNTRY | South Africa |
| TIME / DATE | 23:09 Tue 31 Jan | PERSON RESPONSIBLE | NISHARA SINGH |
| CUSTOMER | joyfull | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | POOR PORTING |
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In September 2011 I took out a new contract with MTN and requested that my number be ported from Virgin Mobile. My number was only released by Virgin Mobile on 16 November 2011 and I am now on pay as you go. Mtn having been trying since then to port my number. I have had all sorts of excuses from Nishara but it all boils done to none delivery. I am now ready to take my custom to your opposition as I feel I have been patient for long enough. Regards Les |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:53:13 | Thu 2 Feb 12 |
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Hello joyfull, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced. I sincerely apologise for the lack of good service experienced, please note that the number has been activated. We have ricad the number and cancelled the barring. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind regards MTN SP Nonzuzo |
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| CUSTOMER'S FEEDBACK | joyfull | Time and Date | 07:55:05 | Sun 5 Feb 12 |
| Over the Moon: Yes, I am over the moon! Thank you MTN, your response was impressive, it was all sorted within 48 hours of my report. Please keep up the good work. | |||
Relevant content (Last 5 Late / No Delivery Problems)
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18:55:54 Thu 24 May 12
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