Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Soweto, Protea Shopping ... | COUNTRY | South Africa |
| TIME / DATE | 15:58 Sat 4 Feb | PERSON RESPONSIBLE | The Manager |
| CUSTOMER | Mpiloza | View all reports by user |
 3
 7
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 30 May | ||
| HEADLINE | Nokia |
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I took it my nokia to Protea Glen Shopping for repairs early last year. I have not received it back and the branch in Midrand kept on telling the consultant that he had delivered it to me. The Consultant has been very helpful and getting back to me timeously but to date I have not received it back. I've upgraded my contract and took the samsung galaxy and need my other phone back please. |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 09:01:00 | Tue 7 Feb 12 |
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Hello Mpiloza, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced. I sincerely apologise for the lack of good service experienced, this matter has been escalated to management to address and contact you. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind regards MTN SP Nonzuzo |
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| CUSTOMER'S FEEDBACK | Mpiloza | Time and Date | 09:03:48 | Wed 8 Feb 12 |
| Quite Impressed: I am quiet impressed with the response as I have been loyal to MTN and feel it is only fair that Management offers me my phone as soon as possible. Thank you and looking forward to a fruitful response that will make me content | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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