Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office Corporate | COUNTRY | South Africa |
| TIME / DATE | 10:29 Wed 18 Jan | PERSON RESPONSIBLE | Head Office |
| CUSTOMER | Wayne_s | View all reports by user |
 3
 8
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | MTN Taking my Airtime! |
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I have a simply query which MTN has now not given me a proper answer in 3 days. Basically I feel my query is being ignored. I am paying for 2 contracts and this month I received no carry over airtime from last month? Is this what I am paying for? Isn't this *****? Then the Shocking one, I lost R50 and made only 1 phone call, when phoning the call centre, I am informed that they don't know what happened to the airtime???? I can you not know??? It appears MTN is taking airtime and they do not care about it. First carry over airtime from 2 of my lines, and now more money from 1 phone call!!!!!! This is ***** as I have not used anything. Disappointed client. |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:19:19 | Thu 19 Jan 12 |
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Hello Wayne_s, Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We have referred the matter to the management team of our corporate division for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Veronica |
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| CUSTOMER'S FEEDBACK | Wayne_s | Time and Date | 08:13:22 | Mon 23 Jan 12 |
| Over the Moon: Problem sorted out and quite happy with the customers care consultant that contacted me. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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