Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Billing/ Imvoicing | COUNTRY | South Africa |
| TIME / DATE | 15:11 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Laquo | View all reports by user |
 3
 5
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | MTN process debit when they want not as per agrmnt |
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| I ve 2 contracts wit MTN, 083445 xxxx and 083309XXXX,It is becoming a common course dat during December MTN do not process debit order on this contract (083445 xxx0) and decided to process two debits in January, this also happened year before and I don't understand the reason or logic, if a debit could go thru on 1 contract why nt on de other, debit on 083 309 xxxx goes through as per agremnt, I specifically requested MTN to debit my account monthly on the 25th on both accounts (obviously due to chain on holidays this should be de immediate subsequent business day) not to accumulate the billing as this is an inconvience. You cant bill my acc as & when you fill like, my debit order is on de 25th not even on de 31st 4 dat matter, why should the billing be deferred to Jan , this mess up with my cashflow, I do my budget monthly and it was agreed that debit order be on the 25th every month, this is not isolated as it happened year before also, if I default u'll be making a big noise, I have posted this to MTN active (2012-01-19), no response 2 date, it is obviosuly dat u only respond to Hellopeter, I tried 2 give u benefit 2 sort it inhouse by using MTNactive obviously dis is useless | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 08:27:23 | Tue 31 Jan 12 |
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Hello Laquo, Thank you for bringing this to our attention. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. The matter has been referred to the management team of our banking department for urgent attention. They will investigate and feedback to you with a way forward. Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you. Regards Veronica |
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| CUSTOMER'S FEEDBACK | Laquo | Time and Date | 13:24:44 | Tue 31 Jan 12 |
| Over the Moon: The lady I spoke to was very helpful, I hope MTN takes queries on their MTNactive site serious for actioning, because the query was first logged there, but no response or actioning, we dont always want to go to Hellopeter but offer you opportunity to address inhouse | |||
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