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SUPPLIER	Mtn	INDUSTRY	Telecommunications
BRANCH / AREA	DURBAN	COUNTRY	South Africa
TIME / DATE	08:46 Wed 18 Jan	PERSON RESPONSIBLE
CUSTOMER	vg76	View all reports by user	1 2
PROBLEM	MTN 3G contract - not ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 18 Jan
HEADLINE	MTN 3G FAILED TO WORK SINCE INCEPTION OF CONTRACT
My sister took out an MTN 3G contract 2 months ago and has had endless problems with it since. Besides the usual billing confusion, the actual 3G card has not worked and seems to have "died" completely this week. In the first week of taking out the contract she took the card back to MTN only for them to take it in for "repairs" - no substitute was given nor set time frame for the return thereof. Upon eventual return of the card, it seems that the problem is worse to the point that it has ceased working completely. Numerous calls and visits to the various MTN help centres were to no avail. As you can see, I am posting this complaint on her behalf as she has absolutely no internet access. This is worse than imaginable as, being a doctor, she needs online access which isn't provided by Government Hospitals. So she is paying for a contract that she is not benefitting from - I am sure that the recent Consumer Protection Act specifically prohibits this sort of thing? For now she just needs the 3G to work!!! Add a new Mtn Report Inappropriate report?
SUPPLIER'S RESPONSE	Mtn	Time and Date	10:55:04 \| Thu 19 Jan 12
Hello vg76, Thank you for your post. Please accept our apologies for the inconvenience experienced. As per our conversation, there was a mix up with regards to the payment type on your account. That has been rectified and going forward your payments will be done via debit order. The line has been reinstated, kindly check this at hourly intervals. Should you still encounter a problem, please don't hesitate to contact me on my direct number. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Veronica
CUSTOMER'S FEEDBACK	vg76	Time and Date	10:34:17 \| Tue 31 Jan 12
Quite Impressed: Veronica at MTN - thank you for your assistance!! Much appreciated. You were quick and efficient and followed through on every aspect. We are grateful and wish that this sort of service is adopted by others at MTN.