Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Coverage in Warner Beach... | COUNTRY | South Africa |
| TIME / DATE | 10:14 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | dsteers | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Fastlink/3G Coverage Warner Beach area SHOCKING!!! |
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| I am still waiting for correspondence on this matter, todate no response to my email dated 03 January 2012 ~ querying where the technician is who contacted me on 28.12.2011 and said he was coming to have a look at my "problem" with my connection in the Warner Beach area. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 09:33:29 | Mon 16 Jan 12 |
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Hello dsteers, Thank you for your post. Apologies for the delayed response and inconvenience experienced. Kindly note that the matter has been escalated to the coverage management desk for urgent investigation. They will contact you directly with feedback and an action plan. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Best regards Mantoa. |
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| CUSTOMER'S FEEDBACK | dsteers | Time and Date | 09:44:35 | Wed 18 Jan 12 |
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Quite Impressed:
Thank you MTN for your quick response. Your technician Sbu came out to my home yesterday and confirmed that there is NO SIGNAL in the area and that he would suggest a booster be installed. Sbu has confirmed this morning that the MTN Planning Office is still looking into where a suitable place would be for the booster / tower. In the meantime I still sit with NO SIGNAL and 3G that does not work..... |
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