Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Parklands, Cape Town | COUNTRY | South Africa |
| TIME / DATE | 13:47 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | bmawasha | View all reports by user |
 4
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Does anyone know what's happening? |
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The tower in my area, has been down since the end of November. Whenever I call MTN, no one has an answer. No one seems to know what the problem is. I just either end up with a simpleton who clearly knows nothing or I end up having to talk to an arrogant b**tard who assures me that they will "fix it someday". Who at MTN actually knows what is happening and why are we, paying customers, left in the dark and just treated like dirt? I am absolutely disgusted at the way this company treats its clients |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 11:55:12 | Wed 1 Feb 12 |
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Hello bmawasha, Thank you for your post. Apologies for the delayed response and inconvenience experienced. According to our records the number 0832949310 was cancelled by Olga Baloyi, as per the request received from the coverage department. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. Best regards Mantoa |
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| CUSTOMER'S FEEDBACK | bmawasha | Time and Date | 07:55:36 | Tue 31 Jan 12 |
| Quite Impressed: The only person who sought to assist me was a Radio Engineer called Andre Samuels. Hopefully, I will never have to deal with this company again | |||
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