Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 09:44 Fri 20 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | bgardner | View all reports by user |
 1
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Demand of outstanding account - Incorrect |
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| I have been contacted by MBD INC as I supposedly have an outstanding amount of over R900 on an MTN contract from 2005. This account initially was for an id number similar to mine though the last 3 digits differed. Thas since been changed to my own ID and now I am going to be handed over as this payment is still overdue. I believe this is not my account and have requested on numerous occasions for proof so that this matter can be resolved. I still await any document with my signature and ID attached, though am being threatened by legal action if this account has not been paid by this weekend. Unbelievable! (surely this debt has also lapsed as this matter is 7 years old, regardless of it being my account or not) I have not received any communication from MTN in the last 7 years until I had been handed over for debt counselling on this account. Surely this is not how we deal with matters, especially in this economic climate. This is incredibly insensitive. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 11:24:11 | Mon 23 Jan 12 |
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Hello bgardner, Thank you for your post. Please accept our apologies for the inconvenience experienced. There must have been a mix up. According to our records the account number A0745854 is closed. However, a request has been sent to our attorneys to close the file and we have copied you on the same. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Veronica |
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| CUSTOMER'S FEEDBACK | bgardner | Time and Date | 16:01:18 | Tue 24 Jan 12 |
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Quite Impressed:
Dear Veronica Thank you for the feedback and resolving this matter speedily. Much appreciated. |
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