Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 14:52 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Tshepot | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Data Bundle purchased |
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| My name is Tshepo Twala and on the 16/01/2012 i purchased a data bundle of 2GB(R389) via a bank transfer from FNB for my 3G card but i punched in a wrong number(0739497947) instead of 0739297947. On the 18/01/2012 i spoke to Berlioze who told me that i should fax my bank statement that will prove that i purchased the data bundle and the bundle will be reversed back to 0739297947, i did fax the bank statement on the 26/01/2012. I sent a complaint on the MTN website on 28/01/2012 and no response was given. I called on 31/01/2012 and was told that a decision was made by the supervisor in charge that the matter cannot be resolved. What bothers me is that i am unemployed and studying, i don't have money to waste. I bought that data bundle for school projects that i had to do. I do not have money to throw around, mabey the supervisor has that money to do so but i don't, i really need that data bundle reversed. I don't understand why MTN would treat it's customers in this manner? | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 10:08:15 | Thu 2 Feb 12 |
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Hello Tshepot, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced. I sincerely apologise for the lack of good service experienced, this matter has been escalated to the relevant supervisory to address and contact you. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind regards MTN SP Nonzuzo |
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| CUSTOMER'S FEEDBACK | Tshepot | Time and Date | 16:19:44 | Fri 3 Feb 12 |
| Quite Impressed: I was impressed when MTN phoned me on the 02/02/2012 to notify me that the matter is being looked into and i was promised that they will get to the bottom of this. That alone made me to have faith that they really do care about their customers. | |||
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