Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Metlife Plaza | COUNTRY | South Africa |
| TIME / DATE | 15:16 Sat 4 Feb | PERSON RESPONSIBLE | Lillian, Aziz |
| CUSTOMER | cvl737 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Close early |
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| My wife lost her cellphone. I go to MTN at Metlife Plaza to ask about a new card and SIM swop. Firstly it is difficult enough to get Lillian's attention. Aziz just ignored me completely. I'm told they need a bar-code ID and proof of address. I ask what time they close and Lillian says 15:00. I Live only a few minutes away and arrive back at the door at 14:58 only to see them switch the lights off and walk out. Lillian would not give me her name - fortunately she had a badge on. Aziz gave his rather rudely. We pay money for this? | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 08:43:15 | Tue 7 Feb 12 |
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Hello cvl737, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced. I sincerely apologise for the lack of good service experienced, this matter has been escalated to the store management to address and contact you. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind regards MTN SP Nonzuzo |
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| CUSTOMER'S FEEDBACK | cvl737 | Time and Date | 07:20:37 | Wed 8 Feb 12 |
| Quite Impressed: Very prompt and appropriate response. | |||
Relevant content (Last 5 Bad Attitude Problems)
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20:29:50 Thu 24 May 12
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