Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | East London,Hemmingways | COUNTRY | South Africa |
| TIME / DATE | 12:11 Mon 30 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | bongolwazi | View all reports by user |
 1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Bad Service |
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| I booked in my Blackberry 8900 for repairs, under warranty, on 18/01.2012, at the Walk in service center in Hemmingways , East London. I was informed by the manager that the phone would be sent to PE the following day for repairs. This morning I called the repair center and I was informed that the phone has still not been sent to them. I have not received any feed back from Mtn. And I'm told by their help desk that This service center does not have a No. I can contact the m on. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 10:16:27 | Wed 1 Feb 12 |
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Hello bongolwazi, Thank you for your post. Please accept our apologies for the delay experienced. We have referred the matter to the management team of our High Volume repair centre for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter. Thank you for bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in relation to our service. Regards Veronica |
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| CUSTOMER'S FEEDBACK | bongolwazi | Time and Date | 19:46:52 | Thu 2 Feb 12 |
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Over the Moon:
Decided to check at the Mtn walk in center in Hemmingways East London same day I logged the complaint only to find my phone waiting for me. Was told its been there since Friday 27th. My only gripe was the lack of communication. But I'm still a happy Mtn customer. |
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