Mtn Conversion

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SUPPLIER	Mtn	INDUSTRY	Telecommunications
BRANCH / AREA	South Africa	COUNTRY	South Africa
TIME / DATE	08:05 Thu 12 Jan	PERSON RESPONSIBLE	MTN
CUSTOMER	Vura15	View all reports by user	1 0
PROBLEM	1 day unlimited intern...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 10 Jan
HEADLINE	almost 2 days later voucher not activated
At about 16:40 yesterday i loaded and activated the 1 day unlimited internet voucher from mtn. After noticing that i am not getting confirmation that the voucher is now active, i phoned the customer services and a lady advised me that the turnaround time is 24 hours. She gave me the 1555 number and transfered me to them but i did not get assistance, probably bcoz it wasnt office hours. Earlier today i phoned again for assistance but it sounded like Mpilo (the consultant) is either not farmilia with the product or is unawear how it works because he told me that its active and that he cant see whats happening with the voucher as i hav not been on the internet. Strangly enough i had been but he simply dismissed what i had to say about MY internet usage. Now, 24 hours later the voucher is not active and i am being charged the R2 per 1mb out of bundle rate. Cant help but to feel like i am being ripped-off by a service provider i have been using since 2002. Add a new Mtn Report Inappropriate report?
SUPPLIER'S RESPONSE	Mtn	Time and Date	08:45:10 \| Mon 16 Jan 12
Hello Vura15, Thank you for your post. Thank you for taking the time to accept my call. Once again, I do sincerely apologise for the inconveniences experienced. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. As promised I have credited the amount back to your rand value as airtime. Thank you for your understanding. Best regards Mantoa.
CUSTOMER'S FEEDBACK	Vura15	Time and Date	17:55:56 \| Mon 16 Jan 12
Over the Moon: I want to express my gratitude to Mtn for their response and the manner in which my complaint was handled. The result was very positive and the phone call I received from Mantoa added a personal touch of which brings me great joy. Thank you