Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | somerset west | COUNTRY | South Africa |
| TIME / DATE | 17:10 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | pettynyathi | View all reports by user |
 1
 0
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| PROBLEM | Breach of Contract |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Abused Patience |
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| My name is Petronella, I reported my problem to MTN on the 9th of January telephonic ally . I could not make calls on my phone and still now I can't,, so I explained everything like I put the sim on oa different handset but not working. And also a different sim to my handset. It works meaning the si card has the problem. I was going up and down and they kept telling that they send the quarry to different department and they confirmed nothing is wrong. I then asked them the way forward and they told me that they can't do anything as they tried all means. My questiom is do I still have to pay for something that I'm not using??it's now 3weeks and some days without making any call but. I'm paying them! I went to them today and the guys at the shop tried to contact the people they thought could but I came back empty handed. I wanted to get hold of the big people and hear if they can tell that. they can't do anything and keep taking my money ! For what are you taking my money yet you can't. Provide the service I'm paying for. I'm really disappointeed with MTN !! | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:51:16 | Fri 3 Feb 12 |
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Hello pettynyathi, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. As per our conversation, the matter has been escalated to the management of our data team for urgent attention. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers. Regards Veronica |
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| CUSTOMER'S FEEDBACK | pettynyathi | Time and Date | 22:44:48 | Sat 4 Feb 12 |
| Over the Moon: Thank you guys for this Website I really appreciate it!! Because instead of doing a nunber swap that was going to cost me about R350 as suggested. My problem was just solved within Minutes yet I waited for a month to get it done bt failed.. I think toyi toyi is really the best language for one to get attention!!!thanx Hellopeter.com and to a sweet and attentive Mtn assistant Veronca ...u rock girl I where have you been when I was running up and down for nothing after all!!! | |||
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