Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Number porting department | COUNTRY | South Africa |
| TIME / DATE | 18:15 Wed 25 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Fiela | View all reports by user |
 2
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| PROBLEM | Service |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | 7 Days still waiting to be ported to MTN network |
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On 27/12/2011 I went to MTN and applied for a new contract and indicated that my number must be ported from Vodacom (Autopage) to retain my number, after my current contract expires. My contract expired on 31/12/2011 and a few days later I went to the shop to checkup on the progress. The credit check was done, contract approved but they had no stock of the phone so after 2 weeks I phoned and they say they won't be able to get stock again as it is discontinued. On 18/01/2012 I went to the shop again and selected a new phone that is on promotion and they confirmed that they have stock. Now it's only the porting that is left. On 21/01/2012 I phone again asking about my port and the consultant asks that I bring my last statement from Autopage. He then made a copy of the statement and said he will send it to the porting department as it contains my account number and it will help with the porting. On 24/01/2012 I went to the shop and the consultant said he resubmitted the request to the porting department the previous morning. Till now, 25/01/2012 I have not been ported to MTN. I am satisfied with the service of the MTN shop staff, the problem is with the porting department. |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 08:35:50 | Tue 31 Jan 12 |
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Hello Fiela, Thank you for your post. Apologies for the delayed response and inconvenience experienced. According to our records the number was ported on the 27-01-2012 and it's active on the MTN network. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. Best regards Mantoa |
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| CUSTOMER'S FEEDBACK | Fiela | Time and Date | 08:52:31 | Tue 31 Jan 12 |
| Quite Impressed: Number was ported since | |||
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