Mr Price Home Complaint
 SUPPLIER |
Mr Price Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Rustenburg/Waterfall Mall | COUNTRY | South Africa |
| TIME / DATE | 12:06 Sun 15 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | tanyahirst | View all reports by user |
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2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | Terrible attitude's and even more terrible service |
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Mr. Price Home in Rustenburg has the most terrible service and its staff has the worst attitude towards its customers. I was told I could not get a refund on an item that I received as a gift (which was in its original packaging with the slip) because it was bought with a credit card, even though the sign on the wall CLEARLY states that I would be able to do so "no problem". I was told that their policy states that I cannot, a policy that is filed in the store room where no customer could possibly see it. The cashier rudely stated that I would need to take something else, which is not what I wanted. The same day, upon asking for a price on the last of an unmarked item, a rude staff member went to "check" for me and never returned. After waiting for over 20 minutes, I left the store. I had to return with my mother so that they could refund me on her credit card (since I do not have one). Their service is ridiculous and their products are strewn everywhere, unmarked and sometimes damaged. The staff also doesn't mind placing a ladder right in the way of products you are viewing without so much as an "excuse me", so that they can do stock take DURING operating hours! |
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| SUPPLIER'S RESPONSE | Mr Price Home | Time and Date | 09:09:20 | Mon 16 Jan 12 |
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Hello tanyahirst, We humbly ask that you accept our apologies for the manner in which your queries were handled at our Waterfall Mall store. The issue will be investigated by the Area Manager for the store and you will receive personal feedback shortly. Once again we are sorry and trust you will allow us the opportunity to resolve the matter to your satisfaction ASAP. Regards MR PRICE HOME |
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| CUSTOMER'S FEEDBACK | tanyahirst | Time and Date | 19:13:49 | Tue 17 Jan 12 |
| Indifferent: I received a phone call from the branch manager, she apologised for what happened at the store and is looking into the matter. But since then, I have not seen or received any convincing evidence that anything is going to change. I was impressed that the matter was seen to so quickly, but it has not since been handled and I am not at all under the impression that something like this will not happen in the future and I have not been compensated in any way. | |||
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