Mr Price Home Complaint
 SUPPLIER |
Mr Price Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Eastgate | COUNTRY | South Africa |
| TIME / DATE | 16:33 Thu 2 Feb | PERSON RESPONSIBLE | Store Manageress / Lo... |
| CUSTOMER | garethw08 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Poor Service Followed Up By ****** Slur |
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On 20/01/2012 I entered Mr Price Home Eastgate knowing exactly what I wanted to buy. I asked the first salesperson that I encountered to assist and he said that he would be with me in a moment. Ten minutes later the salesperson came back to me to say that they were out of stock and that I could buy the demo models if I wished. I advised the salesperson that I wanted a new set and wasn't fussed by where they came from as they would be delivered. I took another TWENTY minutes for the transaction to be completed. I was disgusted with the service and said as much to the manageress. I took the area manager Lorna's number to complain. As I got to the door the store manager called after me that if I wasn't happy I didn't have to buy from them (I had just spent R7284). I confronted her on this statement and her comment was "sometimes whites are entitled". I saw red. I am actually coloured and proud of it, and it should make no difference. I immediately called Lorna and told her the full story. Lorna advised that disciplinary action would be taken and that my delivery fee would be waived and I would be kept updated. I have heard nothing from Lorna and my calls are going unanswered. |
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| SUPPLIER'S RESPONSE | Mr Price Home | Time and Date | 08:24:05 | Tue 7 Feb 12 |
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Hello garethw08, We humbly ask that you accept our apologies for the manner in which your queries were handled at our Argyle Rd store. The issue will be investigated by the Area Manager for the store and you will receive personal feedback shortly. Once again we apologise and trust you will allow us the opportunity to resolve the matter to your satisfaction ASAP. Regards MR PRICE HOME |
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| UPDATED RESPONSE | Mr Price Home | Time and Date | 08:24:33 | Tue 7 Feb 12 |
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Hello garethw08, We humbly ask that you accept our apologies for the manner in which your queries were handled at our East Gate store. The issue will be investigated by the Area Manager for the store and you will receive personal feedback shortly. Once again we apologise and trust you will allow us the opportunity to resolve the matter to your satisfaction ASAP. Regards MR PRICE HOME |
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