Mr Price Home Complaint
 SUPPLIER |
Mr Price Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Jabulani Mall | COUNTRY | South Africa |
| TIME / DATE | 07:52 Wed 11 Jan | PERSON RESPONSIBLE | Branch Manager |
| CUSTOMER | Boboness | View all reports by user |
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2
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Inferior Goods |
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This is my second complaint after the first one was ignored. Last year I logged a complaint about a couch i bought at Mr Price Home Jabulani Mall April last year and it was exchanged after 3 months with a new one. The new one looked promising but after 3 months it started making the cracking sounds like the first one, it sounds like it is about to break. The wooden frame is weak and felt when seating. I have tried to be civil about the whole issue but the branch manager is not taking ownership. All i get from the store are **** about the quality tester how is always on leave since last October. I went to the store on Saturday(07/01/2012) the branch manager told me that the quality guy is still on leave and he will call me on Monday(09/01/2012) till today(11/01/2012) i haven't received any call from Mr Price Home. All I need now is a full refund because I don't think Mr Price Home will give me Quality and to top it all the manager there is a |
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| SUPPLIER'S RESPONSE | Mr Price Home | Time and Date | 09:06:43 | Wed 11 Jan 12 |
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Hello Boboness, We humbly ask that you accept our apologies for the manner in which your queries were handled at our Jablulani Mall store. The issue will be investigated by the Area Manager for the store and you will receive personal feedback shortly. Once again we are sorry and trust you will allow us the opportunity to resolve the matter to your satisfaction ASAP. Regards MR PRICE HOME |
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| CUSTOMER'S FEEDBACK | Boboness | Time and Date | 15:22:47 | Fri 16 Mar 12 |
| Utterly Disgusted: Mr Price send a guy to inspect the couch 3 or 4 weeks ago and the guy did check the couch he did confirm that the couch is not suppose to make noise but now they are blaming me because 1 of the arm rest is broken from just balancing on it with my hand( only the middle wood is broken not the whole arm rest). They say I have abused the couch and I say if I have abused the couch can they prove that, but since then no one has called me with feedback. And that was 2 weeks ago. | |||
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