Mr Price Home Complaint
 SUPPLIER |
Mr Price Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Mall@reds | COUNTRY | South Africa |
| TIME / DATE | 23:08 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | hardwire | View all reports by user |
 0
3
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | damaged/used goods as new. |
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| This incedent lasted a whole day. My husband went to buy a plasma stand at Mr.Price home and when he assembled it he noticed that the components are completely disproportionate so he took it to the nearest Mr.Price home. Once there,they refused to take back the product as it was not the same exact shop he bought it from so he had to take it back to the shop he bought it from and exchanged it for a new one. Once we got home and assembled it, we noticed that it is damaged on the one side. It looks like someone stuck a screw straight through and the colour and finishing is completely off and easily noticable. One of the components is also disproportionate and there are scuff marks all over the stand. To be honest, I wouldn't even pay half as much as we paid if I knew it was second hand, let alone passing it off as new!!! We need the TV stand as our old one was broken so now I sit with a brand new, second hand looking, horrible piece of junk in my living room! Gr8! Thanx Mr.Price home for your poor quality junk that you pass of as new for full price! P.S. We just noticed the runners of the drawers are completely skew and makes the doors fit like a drunk person made it! | |||
| SUPPLIER'S RESPONSE | Mr Price Home | Time and Date | 09:02:02 | Thu 19 Jan 12 |
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Hello hardwire, Please accept our sincere apologies for the above incident and we truly don't blame you for being upset. Your post will be sent off to the Regional Manager for Mall@reds and you will receive personal feedback shortly. Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. Many Thanks Mr Price Home |
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