Montego Holiday Resort Complaint
 SUPPLIER |
Montego Holiday Resort |
INDUSTRY | Hospitality |
| BRANCH / AREA | Xai-Xai | COUNTRY | Mozambique |
| TIME / DATE | 09:12 Tue 3 Jan | PERSON RESPONSIBLE | Pat/Quintin |
| CUSTOMER | Weingartz | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | POOR SERVICE/FACILITIES AT RESORT |
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| We stayed at their Resort from 17 - 31 December. 1st two days NO hot water as they supply hot water to the resort thru a "donkey" - a boiler with water and fire wood . The 3rd day NO electricity for the day and the problem occur there after every single day. The resort were fully booked and people complained every day, either about the water or electricity problem. The chalets that we were in, had no cupboards, just planks were positioned so you can at least put your suitcase on it, the toilet seat were broken, there were no mirrors and we requested them to replace. The so called restaurant/shop is just a room with almost nothing in it to buy not even the "basics" as they put it on their website. The "chef" were asleep when children wanted to buy french fries and he said they can go to the neighbour resort to buy some.There are NO diving facility and divers had to leave within two days, there are NO "fishing trips" as advertised. The "deck" are so old and not looked after, broken chairs no tables etc. People were unhappy with the resort facilities and with management which were a shocking! I will never refer them to anybody, we left a day earlier and friends 3 days as a result. | |||
Relevant content (Last 5 Feedback / Response Problems)
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22:50:00 Wed 22 Feb 12
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