Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | JHB | COUNTRY | South Africa |
| TIME / DATE | 08:11 Wed 11 Jan | PERSON RESPONSIBLE | COMPANY |
| CUSTOMER | devonn | View all reports by user |
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16
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | VERY BAD SERVICE 3RD COMPLAINT NOW |
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I HAVE PLACED 2 COMPLAINTS THIS IS BIG NUMBER 3. FIRST THEY STUFF UP MY BANKING DETAILS DONT MAKE FOLLOW UP CALLS ON VEHICLES MOVEMENTS, AND NOW AFTER THERE MESSUP I ARRANGED TO SORT OUT THERE ARREARS DUE TO THERE INCOMPOTANCE AND I GET THREATENING SMSES FOR HAND OVERS AND DISCONNECTION OF MY UNIT. TODAY IS WEDNESDAY 11/01 I WAS TOLD ON MONDAY 09/01 I WOULD RECEIVE MY REMOTE FOR MY VEHICLE STILL NOTHING, NO ONE HAS BOTHERED TO CALL ME TO APPOLOGISE FOR JUST NOT TURNING UP ON MONDAY. MATRIX IS WASTING PEOPLES MONEY THERE SERVICE IS TERRIBLE, WHAT MORE MUST BE DONE |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 13:25:25 | Wed 11 Jan 12 |
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Hello devonn, Thank you for bringing your query to our attention. I confirm that your concerns have now been addressed and resolved. Please contact me directly should you require and assistance. Kind regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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