Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | PTA / JHB | COUNTRY | South Africa |
| TIME / DATE | 12:45 Wed 4 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | PIETERSWC | View all reports by user |
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4
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| PROBLEM | Breach of Contract |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Unit functioning incorrectly |
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I contacted Matrix on 04/01/2012 to have my unit in service overide. This was confirmed by the operator. I have received three SMS's to inform me that there was a trip in progress. The vehicle was being serviced and needed a test drive. According to customer service I should ignore these SMS's. It also happens that I receive an SMS when I am in the vehicle with my tracking unit. An SMS would arrive to inform that a trip is in progress. In my view this product of Matrix does not fulfill its functions. Matrix will never convince me that it is a superior product. |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 14:07:05 | Wed 4 Jan 12 |
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Hello PIETERSWC, Thank you for bringing your query to our attention and for allowing us the opportunity to rectify the situation. As per your discussion with Natasha Moodley I confirm that your concerns are being addressed. Natasha will remain in contact with you to provide the necessary feedback. Please contact me directly should you require any assistance. Kind regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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