Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 07:10 Wed 2 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | mengels1 | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Wed 2 Nov | ||
| HEADLINE | Paying for MY unit in someone else's vehicle |
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Two years ago I traded in a Subaru which had your unit in. I needed a mobile unit to install the unit into the new vehicle. The guys that removed the unit said the don't do mobile installations but would see what they could do. Nothing happened. I unfortunately had numerous engine failures on my other vehicle so there was no urgency to get the unit installed. However from about December this past year I have been getting calls that my unit has be activated. No matter how many times I have explained to the caller and said the unit is being used by someone else and that the information is for me and my Black Subaru it seems to go unnoticed. I tried to have the problem rectified but (1) the mobile installer would not come out, (2) I was told to sign a new 3 year contract, (3) new arrangement was done to continue for the remaining term of contract, (4) the installers never pitched up to do the installation, (5) I spoke to you guys again and a message was left for the person to phone back and she never bothered, (6) and till today I am still getting calls regarding my "Black Subaru" At this point I think this is a Breach of Contract and a case for CPA |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 12:03:11 | Wed 2 Nov 11 |
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Hello mengels1, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley in the Customer Care department your query has been resolved. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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