Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 15:01 Thu 17 Nov | PERSON RESPONSIBLE | Various |
| CUSTOMER | BAS63 | View all reports by user |
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4
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| PROBLEM | Poor Service |
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| INCIDENT | Thu 17 Nov | ||
| HEADLINE | MX3 not able to locate vehicles |
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| I have the MX3 top of the range units installed in three of my vehicles. My experience over the last few days are none of FastTrac, X-Ray Vision, Internet Tracking, GPS "PinPoint" Positioning and IPhone Tracking works. Some have disclaimers that effectively nullify the promised functionality. All cell providers have coverage maps and hence Matrix should be able to tell you exactly where these services will work. When I phoned this morning to query why the iphone app shows the wrong location and why it cannot ascertain the position when asked to do so, I was informed it is dependant on the signal strength. I checked the cell coverage for the main cellular providers and vehicle in question was covered by both, yet could not be located. I was also informed that they can only report the vehicles positions to a maximum accuracy of 160m to 10km. Internet Tracking, GPS "PinPoint" Positioning and IPhone Tracking does not work and cannot be trusted as a tool to safeguard your loved ones. | |||
| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 15:43:59 | Thu 17 Nov 11 |
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Hello BAS63, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley, your query has been resolved. Should you require any further assistance please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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