Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 17:02 Wed 11 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Annor P | View all reports by user |
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| PROBLEM | Misleading |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Mislead |
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Hi there. I have the latest MX3 unit (latest version) fitted in my vehicle which 'as advertised' says that I am entitled to 'Roadside Assistance'. On the 24th December 2011, I experienced a flat tyre and when I called the Call Centre I was told that my vehicle is classified as a 'Commercial Vehicle' and they don't offer assistance for my size of vehicle (4x2 Daihatsu Terios). I didn't need a towing service but only someone who can help me to fix my tyre. They gave me a number to call and I was told that I must must get a quote and I am responsible for whatever they charge me. Nobody ever said anything about my vehicle being too big to be towed and there I was thinking that I am all covered for such things until a get such a big surprise on Christmas Eve. Very disappointed...and I am currently looking out for a 'Roadside Assistance' company that will cover my 'COMMERCIAL VEHICLE' |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 11:02:37 | Thu 12 Jan 12 |
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Hello Annor P, Thank you for bringing your query to our attention and for allowing us the opportunity to assist. I refer to your conversation with Natasha Moodley and confirm that your concerns have been addressed. I am pleased that we were able to resolve your query amicably. Please contact me directly should you require any assistance. Kind regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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