Mix Telematics Africa (M... Complaint

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SUPPLIER	Mix Telematics Afri...	INDUSTRY	Security
BRANCH / AREA	Customer Care	COUNTRY	South Africa
TIME / DATE	15:06 Sun 27 Nov	PERSON RESPONSIBLE	Matrix
CUSTOMER	katlego@GP	View all reports by user	1 1
PROBLEM	Repairs/Servicing, Res...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 25 Nov
HEADLINE	Matrix tracking device
This is my problem. On thursday the 24/11/11 afternoon around 16:30 i called Matrix to test my unit. For as far as i recall it was the first time i check my unit but it says on the booklet from matrix that the unit must be checked once a month, which is fair enough. Now my problem is on thursday one of the guys from Matrix called Andile told me my unit has'nt been working since June,that means i have been paying for services that were not rendered by matrix & should something happen to the car i am slightly to lose out from the insurance due to the tracking device not working properly. Now on Friday the 25/11/11 i called matrix again and i spoke to George who promised me that Kgomotso will get back to me in an hour that was around 12:00 midday. Well i waited for almost the whole day until i decide to make another call to matrix and i got through and speak to Sifiso who tried to put me through to Kgomotso to tell me what needs to be done to get my device in a working system. To no avail i didn't get any help from anyone on my third attempt. Now i need my tracking device certificate for my insurance. Add a new Mix Telematics Africa (M... Report Inappropriate report?
SUPPLIER'S RESPONSE	Mix Telematics Africa (M...	Time and Date	12:24:33 \| Mon 28 Nov 11
Hello katlego@GP, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley, arrangements are being made for your unit to be repaired. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za
CUSTOMER'S FEEDBACK	katlego@GP	Time and Date	13:06:49 \| Fri 2 Dec 11
Not Impressed: I am not happy at all with the service provided by Matrix. On tuesday Matrix has arranged for a new device to be installed but i had to wait for an hour for one of your mobile agency to meet me to install the device. On another note i had to make a phone call to follow up and find out if my device will be replaced. I am not happy at all with your service. It's poor for a security company.