Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 10:21 Mon 9 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | thandzTdo | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Matrix taking money from my account- no response |
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I received my bank statement and saw a DB of R299 from Matrix on 1Dec 2011 and again on 3Jan 2012. On 4 Jan I called the call centre and was told that there was a contract signed by a Mr CM van Howrick(if I heard correctly) and my bank details were listed on this account. I have NEVER had any account with Matrix, only Tracker, so I'd like to know how they got my details. Anyway, I was given a reference no. 1058960 and told an investigation would be done and that I would be called. No call. I followed up on 5 Jan and was promised a call before the close of business but still I am waiting. I hate empty promises of follow up calls that will be made when they aren't. They should have just told me that "sorry lady you will have to do ALL the follow up in this case" This is pathetic |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 15:27:55 | Mon 9 Jan 12 |
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Hello thandzTdo, Thank you for bringing your query to our attention and for allowing us the opportunity to assist. I would like to confirm that your query has now successfully been resolved. Please contact me directly should you require any assistance. Kind Regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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