Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 11:09 Wed 2 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | eddyVN | View all reports by user |
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4
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 2 Nov | ||
| HEADLINE | Matrix MX1 installed - never worked - take money |
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Had a MixTelematics MX1 unit installed, after having to complain about the bad service to just get that organised, so i guess i should have seen it coming. It was installed by their fitment centre (Securefit i think). I called in to do a test of the unit about 3 months after, just to hear "oh sorry sir we cant pick it up you will have to take it in to get checked" ITS A VEHICLE TRACKER - what if my car was stolen, that's the sole and only purpose of the ****** thing! I take it in to Belville to get checked, they confirm they will have to reinstall the whole unit, which takes time i don't have. I called the call centre to arrange to have this done in Tokai, to get told that there is No stock, and they will call me back. STILL WAITING ABOUT 2 MONTHS LATER Horendous services - if they can contact me and advise how to cancel my contract, i will happily move to Tracker or someone else. |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 15:33:53 | Wed 2 Nov 11 |
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Hello eddyVN, Thank you for bringing your query to our attention. As per our telephonic discussion arrangements have been made for your unit to be checked. I will be in contact with you to ensure that your query is resolved to your satisfaction. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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(( • )) Supplier's response | ||
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