Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johanneburg | COUNTRY | South Africa |
| TIME / DATE | 08:25 Wed 21 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | steriki | View all reports by user |
 3
2
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| PROBLEM | More than one complaint |
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| INCIDENT | Wed 21 Dec | ||
| HEADLINE | Matrix Apparent Software problems |
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| We had a Matrix unit installed specifically because we felt that the technology was better as well as the service than some of the other providers. However they are not sticking to what contractually was agreed as well as what is printed in their booklet. When the DID unit is not with the bakkie they will phone you and when they can not get hold of you they will phone the 2nd emergency contact. It has so happened that the DID was forgotten at home and 2 hours later a sms was sent to say that if you are in trouble to contact them. We phoned immediately to find out why we were not phoned but the guy on the other end was clueless. I phoned on Monday to complain about this and was promised some feedback. To date nothing. I phoned again today and although the lady was helpful she informed me that there was a software problem with the DID and we must use the remote - hello we do not have a remote!!! Also we were never notified of such problems. And if I am hi-jacked how will I phone? Nobody will be none the wiser!!! Is that not the reason why we chose this option? She can also not provide details of then the apparent software problem will be sorted. I am utterly dissappointed!!!! | |||
| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 09:12:59 | Wed 21 Dec 11 |
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Hello steriki, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley, your query has been resolved. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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