Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 10:35 Thu 1 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Ruan Janse | View all reports by user |
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| PROBLEM | Poor service |
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| INCIDENT | Thu 1 Dec | ||
| HEADLINE | Faulty Unit |
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| I have joined Matrix in early 2010 and since then I'm having problems with my unit. The first unit was out of warranty so I had to replace it. Two weeks later the same problem again. They sent out a technician to fix the unit. Today I had to find out there is something wrong again. Matrix please tell me WHY am I paying for something I don't get. I pay for your service every month and this is what I get. I want a manager to phone me ASAP as this is unacceptable. I will go out of my way to tell people the bad service I got from Matrix. | |||
| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 13:27:28 | Thu 1 Dec 11 |
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Hello Ruan Janse, Thank you for bringing your query to our attention. As per your telephonic discussion with Natasha Moodley your query has been resolved. Should you require any further assistance please do not hesitate to contact me. Kind regards, Shavonne Paul Customer Care Manager Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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