Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Roodepoort | COUNTRY | South Africa |
| TIME / DATE | 11:27 Fri 11 Nov | PERSON RESPONSIBLE | Call center |
| CUSTOMER | darkwing | View all reports by user |
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3
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 11 Nov | ||
| HEADLINE | Faulty systems |
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I installed a mx 3 in January and have only had problems with their DID cards in the beginning. On Wednesday the 9 Nov I started receiving sms's every time I drove my car. I phoned there Call center and told them that I am not happy with receiving sms's every time I drive, when I installed the system It was sold to me as, it will notify me if the car moves without the did card, now they send me a sms every time the car moves. I also got a phone call from their customer service where I was told that I had a option to downgrade but I need to pay in. I have also had their call center promised to phone me back, but still waiting. I have also had their call center put their phone down in my ear. There service is horrible! |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 12:07:06 | Fri 11 Nov 11 |
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Hello darkwing, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley your query has been resolved. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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(( • )) Supplier's response |
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