Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Call centre | COUNTRY | South Africa |
| TIME / DATE | 14:34 Wed 25 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Robz_C92 | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | Countless calls and no response |
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Hi my name is Robyn Campbell I have a tracker installed in my car by Mix Telematics. I have been receiving "power down" smses for a while now and did not think much of them until my cars battery became gradually more unreliable... I phoned MiX about 3 weeks ago to query the smses and they told me that there was a problem with the installation...After literally 9 phone calls and me having to call them back when they said they'd call me i eventually got an appointment. I went to the fitment center and the guys there told me it was my battery of my car causing the smses not the tracker and they checked the tracker and sent me home telling me everything was fine. I then replaced the battery of my car but continued to get "power down" smses so i phoned them again and this time they told me there was a problem with the battery of the tracker...and this was after i took the tracker to an agent and they checked it and said everything was alright. The whole situation is completely unprofessional and has caused me to waste many hours phoning people who don't do their job and follow up on phone calls. The problem is still not fixed 3 weeks later!! |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 15:07:33 | Wed 25 Jan 12 |
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Hello Robz_C92, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley, a Quality Controller from Matrix will be present at the dealership, to ensure your query is resolved. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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(( • )) Supplier's response |
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