Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | JHB | COUNTRY | South Africa |
| TIME / DATE | 09:32 Thu 5 Jan | PERSON RESPONSIBLE | WHOLE COMPANY |
| CUSTOMER | devonn | View all reports by user |
 0
16
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | BAD SERVICE |
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JUST THE OTHER DAY I PUT UP A COMPLAINT RE THIS COMPANY AND THERE **** SERVICE. FIRST THEY HAD MY BANKING DETAILS INCORRECT THERE MESS UP, AND THEN THEY DONT BOTHER TO CALL WHEN YOU DRIVE AROUND WITH OUT YOUR CARD TO MAKE SURE ALL IS OK. I WAS TOLD THEY WOULD DEACTIVATE THE CARD AND ACTIVATE THE SERVICE ON MY EGNITION AND I WOULD RECEIVE FOLLOW UP CALLS, THIS IS NOT HAPPENING, BECAUSE OF THERE MESS UPS AND **** SERVICE MY ACCOUNT HAS FALLEN BEHIND WHICH I AM TRYING TO SORT OUT NOW THEY WANT TO THRATEN ME WITH HAND OVER, WELL THEY MUST GO RIGHT AHEAD, I HAVE BEEN BEGGING MATRIX TO SORT OUT THIS MESS HOW MANY TIMES NOW, BUT THEY DONT BOTHER I HAVE NEVER DEALT WITH PEOPLE THAT SHOW SO LITTLE INTEREST IN THERE CUSTOMERS THIS IS A DISGRACE ABSOLUTELY DISGUSTING HOW DOES ONE GET THEM TO ASSIST YOU 100 % THIS COMPANY IS NOT AT ALL WHAT THEY ADVERTISE TO BE THE FIRST MONTH YES AND AFTER THAT WELL HELP YOUR SELF |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 12:02:06 | Thu 5 Jan 12 |
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Hello devonn, Thank you for bringing your query to our attention and for allowing us the opportunity to investigate. I confirm that a solution has been reached. We will remain in contact with you in order to ensure your complete satisfaction. Please contact me directly should you require any assistance. Kind regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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