Mix Telematics Africa (M... Complaint
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Headoffice | COUNTRY | South Africa |
| TIME / DATE | 13:14 Wed 11 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Isisa | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Bad or no service |
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We bought a Hyundai in November 2012 (pre owned) the car went in to Hyundai a week later with a faulty battery this was checked and supposedly sorted out but problem persisted. On Monday the car was taken back to Hyundai to check they could not find the fault and contacted Matrix to check their installation. In spite of numerous phone calls to Matrix they have still not been to check the car.Today they claimed they did not know the car was at Hyundai and had been there for 2 days Hyundai phoned them in the first place. We are a Nursing Services Company and urgently need the car Ref 1061318 We have tried to speak to the Manager and he is never available and does not return calls Registration YXN755GP |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 13:39:38 | Wed 11 Jan 12 |
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Hello Isisa, Thank you for bringing your query to our attention and for allowing us to speak to you. I refer to your telephonic discussion with Natasha and confirm that our technicians are currently attending to the vehicle as per the confirmed arrangement with yourself earlier this morning. Natasha will remain in contact with you in order to ensure your satisfaction. Please contact me directly should you require any assistance. Kind regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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