Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 10:56 Thu 1 Sep | PERSON RESPONSIBLE | Unknow |
| CUSTOMER | Ice002 | View all reports by user |
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 9
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 1 Sep | ||
| HEADLINE | Update your Records |
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I sent documentation 9 months ago to take my number off your system as I resigned from my company... This was done and confirmed ... Now 9 months later Mix Telematics has defaulted to calling old numbers on there system for panic alarms ..WHY. STAFF MEMBERS PROMISE TO RECTIFY, but im still getting phone calls at 3 in the morning .... No one seems to be able to understand I dont work for the company anymore take my number off your system |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 14:10:31 | Thu 1 Sep 11 |
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Hello Ice002, Thank you for bringing your query to our attention. Kindly accept our sincerest apologies for any inconvenience that may have been caused. I refer to our earlier discussion and would like to confirm that your telephone number has been removed from the system, and you will no longer be contacted. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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| CUSTOMER'S FEEDBACK | Ice002 | Time and Date | 08:37:40 | Tue 6 Sep 11 |
| Over the Moon: Looks like everything has been sorted out, No more phone calls received .. Thank you | |||
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