Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Sales Centre | COUNTRY | South Africa |
| TIME / DATE | 17:02 Fri 27 May | PERSON RESPONSIBLE | |
| CUSTOMER | GCB78 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 27 May | ||
| HEADLINE | Still awaiting a response from the scheduling dept |
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| I've just purchased a vehicle, and would like to fit a Matrix tracker. I called the call centre yesterday at around 16.15. The sales agent told me that she would forward my query to the scheduling department. I stressed that I was on a fairly short deadline - In order to take possession of my vehicle, I need a tracker fitted. By 12.30 today, I had had no response, so I phoned to follow up. Again, the agent took my details, and assured me that I would be contacted. It's now 17.00, and I have still had no response. I chose the product based on research, and my specific needs. It's terribly disappointing to experience this kind of complete disregard as my first contact with the company. | |||
| UPDATED RESPONSE | Mix Telematics Africa (M... | Time and Date | 17:35:20 | Fri 27 May 11 |
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Hello GCB78 Dear Ms. Breslin As per our telephonic conversation of this instant, my sincerest apologies for the inconvenience. As per my discussion with you, we will arrange for the fitment of your MX2 on Monday at a venue of your choice. We would like to congratulate you on the purchase of your new car - we look forward to be your personal safety partner! Kind Regards Miekie Liebenberg Executive Head of Operations MiX Telematics Africa (Pty) Ltd. |
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| CUSTOMER'S FEEDBACK | GCB78 | Time and Date | 06:58:00 | Wed 1 Jun 11 |
| Over the Moon: Miekie called within 15 mins of the report going up. He promised me a unit by Mon, and Prabashnee called first thing Mon morning to arrange the fitment. The unit was fitted by 11.30 on Monday. Great response. | |||
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