Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 09:26 Tue 30 Aug | PERSON RESPONSIBLE | Robert |
| CUSTOMER | sfarooq | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 29 Aug | ||
| HEADLINE | He should learn some manners |
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He called to inform us that our car needed to have the tracker checked and how come we had not done that. We were not aware of it but he started harrassing us and telling us its our fault and they will not honour any claims in case the car is stolen. He was rude and had an attitude problem. When they tested the tracker it was found not to work but it was installed less than a year back, what happened? and doesnt the company take any responsibility or ownership for their devices or what about client service? looks like its an alien concept to this company and its star rep Robert. We are sorry we choose Matrix next time we wont make this mistake again! |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 12:36:01 | Tue 30 Aug 11 |
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Hello sfarooq, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley in the Customer Care Department arrangements have been made for your unit to be checked. Natasha will be in contact with you to ensure your query is resolved to your satisfaction. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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| CUSTOMER'S FEEDBACK | sfarooq | Time and Date | 17:42:37 | Fri 16 Sep 11 |
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Quite Impressed:
Matrix to their credit responded almost right away after reading my complaint here and since then were constantly in touch to have this matter sorted. I am very pleased with their response :) |
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