Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 14:00 Thu 2 Jun | PERSON RESPONSIBLE | Company |
| CUSTOMER | Nomhle08 | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Thu 2 Jun | ||
| HEADLINE | FAULTY TRACKING DEVICE |
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| TRACKING DEVICE Installed twice but faulty. On the 20th May 2011 I spend 2hr at Matrix Service centre they gave wrong info the car is parked in Rockville not where I stay.Minutes later they said my account is suspended phoned accounts they confirmed the account is up to date.Their Technician said the is off I have to pay R250.00 battery backup,explain why the unit is not working.He insist I must phone the call centre. The service centre promised to make a follow up and contact me before 5pm on that day. May 21 2011 7am I got a call to bring the car in the SERVICE centre. Upon checking it they said they can't help the battery is off whilst it is still under warranty. Months I drove without a tracking device debited and paid for.They are failing to offer service demand I must continue as it is contractual they are bridging the contact and expect me to be loyal to what is not working.An hour l left on that 21 May they called my son saying I pressed panic button.The remote was then in the the boot of the car.Natasha from MATRIX I spoke to telephonic promised documentation after complaining of he poor service I need to terminate nothing to date.She said Oh! its a sub contract sorry.. | |||
| UPDATED RESPONSE | Mix Telematics Africa (M... | Time and Date | 15:34:14 | Thu 2 Jun 11 |
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Hello Nomhle08 Thank you for bringing your query to our attention. As per your discussion with Andre Holtzhauzen in the Customer Care department an amicable solution has been reached. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 (0) 11 654 8160 Fax 27 (0) 11 654 8125 Shavonne.LeandraPaul@mixtelematics.com www.mixtelematics.co.za ï PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL |
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| CUSTOMER'S FEEDBACK | Nomhle08 | Time and Date | 10:15:15 | Wed 8 Jun 11 |
| Over the Moon: The response was immediate and am happy to Hello Peter we agreed Matrix cancelled the tracker account as they failed to render a service. | |||
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