Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 10:32 Mon 3 Oct | PERSON RESPONSIBLE | |
| CUSTOMER | Peter Heres | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 3 Oct | ||
| HEADLINE | FASLE ADVERTISING |
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| I had an upgraded system placed into my vehicle about 3-4 weeks ago and since then despite nuemrous promises, different stories of problems, have not been able to get someone to get the activation of the logbook facility sorted out. They advertise about making life easier -- joke, as it is nothing but one great frustration especially with all the different stories as to what is happeneing and not. First you get the story of bacj up problems, then they upgrading sytems etc etc. The latest is that the sytem in the vehicle is allegedly not responding .... so the bigger question is does the sytem work at all ???? | |||
| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 12:16:22 | Mon 3 Oct 11 |
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Hello Peter Heres, Thank you for bringing your query to our attention. As per your discussion with Natasha Moodley in our customer care department I confirm that your concerns are being addressed. Natasha will be in constant communication with you in order to ensure a speedy resolution to your query. Please contact me directly should you require any further assistance. Kind regards Andre Holtzhausen Customer Service Manager Tel +27 (0) 11 654 8012 Fax +27 (0) 11 654 8290 andre.holtzhauzen@mixtelematics.com www.mixtelematics.co.za |
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| CUSTOMER'S FEEDBACK | Peter Heres | Time and Date | 10:38:37 | Thu 6 Oct 11 |
| Indifferent: Within a few hours of having lodged my complaint I received a call from Mix Telematics. They proceeded to replace the system in the car and once again that is where it has stopped as we are now once again a few days down the line and the problem remain unresolved being told on a daily basis that IT Deprtament are looking into the problem, how long does that take one must ask and how much more frustration and empty promisses must be accepted. | |||
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