Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 13:16 Wed 22 Jun | PERSON RESPONSIBLE | |
| CUSTOMER | kobusf | View all reports by user |
 2
 1
|
| PROBLEM | Bad Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 22 Jun | ||
| HEADLINE | Batteries cannot be replaced, product outdated |
||
| Since original fitment numerous problems have been experienced with the Matrix unit and in all instances the problem had to be escalated to higher levels to get it resolved. On 2 occasions vehicle had to be returned after service. Cussrently a unit that was replaced a couple of months ago and now has a flat battery - told by support desk that I must replace the unit (sign a new more expensive 24 month contract) because they cannot replace the batteries in the old unit. In the light of the history of very poor service from Matrix I will now rather look at other companies that provide a similar service. | |||
| UPDATED RESPONSE | Mix Telematics Africa (M... | Time and Date | 14:18:16 | Wed 22 Jun 11 |
|
Hello kobusf Thank you for bringing your query to our attention and for allowing me the opportunity to assist. I refer to our telephonic conversation and confirm that arrangements for the replacement has been made. Please contact me directly should you require any further assistance. Natasha Moodley Customer Care Tel 27 (0) 11 654 8090 Fax 27 (0) 11 654 8125 www.mixtelematics.co.za |
|||
| CUSTOMER'S FEEDBACK | kobusf | Time and Date | 09:44:50 | Mon 27 Jun 11 |
| Quite Impressed: Unit will be repaired by Matrix at their cost. | |||
Relevant content (Last 5 Bad Attitude Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
