Mix Telematics Africa (M... Conversion
 SUPPLIER |
Mix Telematics Afri... |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 18:28 Tue 20 Dec | PERSON RESPONSIBLE | Kaya Bayi |
| CUSTOMER | AndreasO | View all reports by user |
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 5
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | Bad Decision By Matrix |
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I sent Matrix an email Informing them that I was trading in my vehicle this week and asked them to cancel my debit order at the end of the month .I also told them that I would leave the tracking device in the car and ensure that the dealer informs the new owner who will then have an opportunity to subscribe to their service .In stead of agreeing to cancel my subscription at the end of December and thank me .They inform me as follows " With reference to your cancellation request dated 17.12.2011, we hereby accept your request for termination with 20 working days written notice as stated in the Terms and Conditions of the contract. The last monthly subscription will be debited on the 1st of January 2012. We hereby confirm that your contract with MiX Telematics will be terminated the end of January 2012" Can a company be so short sighted .Unless they change their mind I will remove the device and destroy it .Then they will get one moths extra subscription and loose the potential for many more |
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| SUPPLIER'S RESPONSE | Mix Telematics Africa (M... | Time and Date | 09:24:39 | Wed 21 Dec 11 |
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Hello AndreasO, Thank you for bringing your query to our attention. As per your discussion with Muneera De Beer, an amicable solution has been reached. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Shavonne Paul Tel 27 () 11 654 8160 Fax 27 () 11 654 8125 Shavonne.Paul@mixtelematics.com www.mixtelematics.co.za |
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| CUSTOMER'S FEEDBACK | AndreasO | Time and Date | 20:02:31 | Sat 24 Dec 11 |
| Over the Moon: Matrix responded immediately and agreed not to make any further debit orders deductions from my bank account . I used Matrix for many years and I have always had reliable service from them . Will consider them again if an Insurer requires the fitment of a tracing device in my vehicle. | |||
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