MiWay Complaint
 SUPPLIER |
MiWay |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Compare and save | COUNTRY | South Africa |
| TIME / DATE | 11:12 Thu 2 Feb | PERSON RESPONSIBLE | Compare and save |
| CUSTOMER | cjjacobs | View all reports by user |
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8
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| PROBLEM | Spam |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Miway harassing customers under fase company |
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I was phoned by a company that called themselves Compare and save. They said they will be able to see if they can better my insurance deals. I gave them my details and they said that MiWay will be able to give me a better deal on my insurance. I told her that they could not previously, and she assured me that they will be able to do so now. So she put me through to MIWay, who had my details now somehow. They completed the quote and was not able to give me a better quote. 20 Minutes of my life has been wasted by them. I then had a look on hellopeter and found that all the complaints that was lodged against compare and save, they were referred to MiWay. You are harassing people under a false name and wasting peoples time. I will look into this further and then contact the media. I will start with talk radio 702. Welcome to bad publicity due to your harassment tactics. |
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| SUPPLIER'S RESPONSE | MiWay | Time and Date | 15:45:46 | Thu 2 Feb 12 |
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Hello cjjacobs, Thanks for your comment and for giving us an opportunity to respond. We need to sincerely apologise for any inconvenience you have experienced and we assure you that it is never our intention to mislead you, or to take up your time unnecessarily. Anthony has been in contact with you to confirm that Compare and Save is one of our many lead providers and that they provide leads to many other suppliers. We are committed to not only quote you on cover that meets your needs, but to also give you a premium in line with the cover and benefits on offer - we're sorry for not exceeding your expectations in this instance. Should you require any further information, please don't hesitate to contact us and thanks again for your feedback. Kind regards, The MiWay Team |
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