MiWay Complaint
 SUPPLIER |
MiWay |
 INDUSTRY |
Insurance |
| BRANCH / AREA | midrand | COUNTRY | South Africa |
| TIME / DATE | 09:17 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | milow | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Am I not a valued client? |
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| I was debitted the wrong amount and this was the 2nd time my premium magically increased. I asked for an explanation and received a bad attempt at one to say the least. Was put on hold forever and no return phone call. Why must I chase you guys for an answer? Then I call back I request a cancellation and the advisor did not try to save me and tell me he does know how I can be refunded because its such a small amount?? Its my money that you took without permission I don't care how small! So then I shop around and find cheaper premiums but think its too much admin let me reinstate so I request that the guy who cancelled my policy call me back to reinstate...guess what? No call!! | |||
| SUPPLIER'S RESPONSE | MiWay | Time and Date | 22:02:33 | Mon 6 Feb 12 |
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Hello milow, We're really sorry that your experiences with us have not been up to standard and we assure you that we value your comments. Thanks to your feedback, we have been able to identify why your account was debited incorrectly and we have since fixed our mistakes and made the necessary arrangements to ensure we eliminate similar future occurrences. We appreciate your loyalty and we thank you for choosing to join us again. We can't wait to show you just how committed we are to do things your way and we urge you to let us know how we can improve our service delivery along the way. Kind regards, The MiWay Team |
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(( • )) Supplier's response | ||
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