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Mercedes-Benz South Africa - Customer Feedback and Analysis

Shown below are the statistics for Mercedes-Benz South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (26) 13%
Complaint (170) 87%
Customer Compliment Complaint
1. sandym03
2. gentle102
3. marlenep01
4. braam79001
5. Tessa Barnard01
Nature of complaints (last 12 months): 170 reports - Mercedes-Benz South Africa
Bad Attitude (10) 6% Bad Attitude
Billing/Accounts (3) 2% Billing/Accounts
Booking Query (2) 1% Booking Query
Breach of Contract (6) 4% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (15) 9% Damaged Goods
Feedback/Response (9) 5% Feedback/Response
Late/No Delivery (6) 4% Late/No Delivery
Other (26) 15% Other
Chart
Out of Stock Out of Stock (4) 2%
Passing the Buck Passing the Buck (12) 7%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (74) 44%
Nature of complaints (last 12 months): 11372 reports - Motor Industry Analysis
Bad Attitude (721) 6% Bad Attitude
Billing/Accounts (190) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (361) 3% Breach of Contract
Call Centre!! (32) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (721) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (580) 5% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (397) 3%
Other Other (4449) 39%
Out of Stock Out of Stock (111) 1%
Passing the Buck Passing the Buck (303) 3%
Pricing/Barcodes Pricing/Barcodes (88) 1%
Repairs/Servicing Repairs/Servicing (3328) 29%
Spam Spam (28) 0%

Please note: All Reports & Stats fall away after 12 months

 
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