Mercedes-Benz South Africa Complaint
 SUPPLIER |
Mercedes-Benz South... |
 INDUSTRY |
Motor |
| BRANCH / AREA | CBF Motors/MBSA | COUNTRY | South Africa |
| TIME / DATE | 17:39 Mon 19 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Tartarus | View all reports by user |
 0
1
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 19 Dec | ||
| HEADLINE | Worst Customer Experience |
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This message reflects my displeasure at the service received from Mercedes Benz and it's dealership. A vehicle was ordered to be delivered by the 20th December 2011. I was told two weeks ago that my vehicle was delayed to the new year, and later received a response (after numerous enquiries) to state that there was no place on the vessel to transport my vehicle. Due to the fact that I had ordered my vehicle in August, to be delivered on the 20th December I have sold my current vehicle. Upon request to the dealer (CBF Motors) and Mercedes Benz direct regarding a courtesy vehicle, I have been pushed from pillar to post an not received an answer. I have now cancelled the vehicle. The shocking service I have received regarding this and the fact that I have had to make numerous calls and e-mails is despicable. |
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Relevant content (Last 5 Late / No Delivery Problems)
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