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Medihelp - Customer Feedback and Analysis

Shown below are the statistics for Medihelp based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (50) 18%
Complaint (225) 82%
Customer Compliment Complaint
1. hello5150
2. elmanabroden05
3. bvdwestt04
4. angry2404
5. stroebs04
Customer Feedback to Supplier Responses (last 12 months): 101 reports
Chart
Over the moon Over the moon (14) 14%
Quite Impressed Quite Impressed (15) 15%
Indifferent Indifferent (18) 18%
Not Impressed Not Impressed (16) 16%
Utterly Disgusted Utterly Disgusted (38) 38%
Nature of complaints (last 12 months): 225 reports - Medihelp
Bad Attitude (9) 4% Bad Attitude
Billing/Accounts (100) 44% Billing/Accounts
Breach of Contract (9) 4% Breach of Contract
Call Centre!! (13) 6% Call Centre!!
Feedback/Response (26) 12% Feedback/Response
Late/No Delivery (6) 3% Late/No Delivery
Other (54) 24% Other
Passing the Buck (6) 3% Passing the Buck
Pricing/Barcodes (1) 0% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (1) 0%
Nature of complaints (last 12 months): 4802 reports - Medical Aid Industry Analysis
Bad Attitude (160) 3% Bad Attitude
Billing/Accounts (1279) 27% Billing/Accounts
Booking Query (15) 0% Booking Query
Breach of Contract (165) 3% Breach of Contract
Call Centre!! (280) 6% Call Centre!!
Damaged Goods (2) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (605) 13% Feedback/Response
Hygiene (2) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (166) 3%
Other Other (1912) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (169) 4%
Pricing/Barcodes Pricing/Barcodes (17) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (7) 0%

Please note: All Reports & Stats fall away after 12 months

 
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