Medihelp Compliment
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 17:49 Tue 25 Oct | PERSON RESPONSIBLE | PMB and Claims |
| CUSTOMER | feeshy | View all reports by user |
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Mon 17 Oct | ||
| HEADLINE | compassion, efficiency and understanding |
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Since my recent diagnosis of breast cancer I have had numerous interactions with the different departments mostly claims and pmb. Everyone has been kind, efficient and understanding and gone out of their way to sort out the numerous problems caused by Doctors and suppliers who gave wrong codes etc. It is a difficult time for me but the help I have received has made this journey easier. To know the staff are so knowledgeable and able to assist so readily is a tribute and compliment to the senior staff who train these people as well as the company. My grateful thanks for the continued support and understanding. regards S D Fish |
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| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 09:29:31 | Thu 27 Oct 11 |
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Hello feeshy, Thank you for your warm words. We are sorry to hear about the difficult time that you are going through and we wish you all the best for a speedy recovery. It is an honour for us to assist you with medical cover for your treatment. Please don't hesitate to contact us if you need help or support. Kind regards Medihelp Customer Care |
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