Medihelp Compliment
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 10:47 Wed 4 Jan | PERSON RESPONSIBLE | Accounts / Pre Author... |
| CUSTOMER | RobLod | View all reports by user |
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| NATURE | Billing/Accounts |
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| INCIDENT | Wed 2 Nov | ||
| HEADLINE | Account settled without hassle |
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| My wife was referred for a mammogram and all the necessary pre authorizations were applied for. Medihelp then said they first have to investigate before approval. After checking all the negative comments about Medihelp and due to the urgency of the matter we decided to go ahead with without waiting for Medihelp. We used their network as per Rules. The account was settled by Medihelp without our knowledge. I was set up for a fight about payment and "authorities" but it was not necessary. Our Heavenly Father must have used someone within Medihelp to resolve. The Glory goes to Him. To Medihelp: Well Done | |||
| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 08:04:33 | Fri 6 Jan 12 |
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Hello RobLod, Thank you for the compliment. It is always a pleasure to receive such positive feedback from a member and Medihelp is honoured to have a person of your standing as part of our family. Our persistent endeavours to render excellent service and support to our members and to provide peace of mind when it matters most, form the foundation of Medihelp's success. We have always been renowned for our good track record and excellent client service, and wish to assure you of the Schemes continued support and excellent service delivery in the future. Kind regards Medihelp Customer Care |
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