Medihelp Complaint
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Medical Aid | COUNTRY | South Africa |
| TIME / DATE | 15:41 Wed 25 Jan | PERSON RESPONSIBLE | Authorization |
| CUSTOMER | MarilizeEllis | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | So called Investigation |
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I phoned Medihelp on the 19th of January 2012 asking for a authorisation number to go see the Gynie. They explained to me that because I have only been on the medical aid for 7 months they first have to do a investigation. Ok, so you do that. I don't really understand why, but do that. I asked the lady I spoke to if she can please explain to me how long this will more or less take seeing that I already had an appointment with the Gynie the following day. She said that she does not know, but I will have to pay the Gynie myself and then claim the money back from Medihelp. There is no way I am going that route seeing that I know it will take them months before they will pay me back. So today, which is already the 25th, I phone them again asking how far they are with this investigation. And believe it or not, they still have not even started with the process. I mean seriously???? If I do not hear from them as soon as tomorrow I WILL lodge a formal complaint!! I honestly had enough of Medihelp and the people in the call centre who cant give you any proper information!! |
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| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 07:29:02 | Thu 26 Jan 12 |
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Hello MarilizeEllis, Thank you for writing to us. Medihelp would like to offer its sincerest apology for the manner in which your enquiry was handled and for any inconvenience or frustration caused as a result thereof. Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard. Kind regards Medihelp Customer Care |
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| UPDATED RESPONSE | Medihelp | Time and Date | 12:20:21 | Thu 26 Jan 12 |
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Hello MarilizeEllis, As telephonically discussed on 26 January 2012, Medihelp confirmed that the authorisation for your visit to Dr Mnisi on 26 January 2012 was approved by the Scheme. Please accept Medihelp's sincerest apology for the delay in authorising your specialist visit. Kind regards Medihelp Customer Care |
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